IT SUPPORT PLANS

Pick the right support plan for your business

Peloda provides a range of business IT support plans to enable businesses to outsource their IT services, instead of dedicating additional resources to perform this function with their internal IT team.

For small & medium sized organizations, there are many advantages of outsourcing IT services because, it delivers lower costs, increase end-user satisfaction, a far greater range and depth of expertise, and more reliable and effective infrastructure.

" Chose the right support plans for you "

Every business is different from each other and every business has different IT requirements. That’s why Peloda business IT support plans are designed to be flexible enough to meet any support need.

Our support plans fall into two major categories, Silver Support, and Gold Support.

SILVER Support is designed for those organizations:

• Who needs an IT partner to perform basic maintenance
• Who needs an IT Partner to be available on-call should a major problem arise
• Who maintain comparatively simple and steady networks with little assistance from the service desk
• Who has an internal IT team and are only looking for supplemental services
• Who only seeks a few hours per month of basic support?
• Who Wish to retain accountability for IT decision made by internal IT team

Silver support packages are built around fixed monthly cost maintenance and infrastructure, plus a variable cost for support. The variable cost is based on the time spent supporting your network. Additionally, you can purchase pre-paid credit for your IT services.

GOLD Support is designed for those organizations:

• Who needs an IT partner that will take ownership and accountability for all IT infrastructure
• Who needs fixed costs based around an IT Service Level Agreement
• Who has limited internal IT staff, IT resources and do not wish to be IT, experts
• Who requires to maintain a low latency network with minimum downtime
• Who owns complex or demanding infrastructure requirements

Gold packages are built around a fixed monthly cost for unlimited IT support. The fixed cost is based on the size of your network and your IT requirements.

Peloda offers the highest quality and best value outsourcing options for small and medium organizations. Our responsiveness and customer service, combined with our coverage and depth of expertise delivers an unparalleled infrastructure support solution.

Contact us today for more information about our business IT support options or a price estimate for an outsourcing solution for your business.